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Frequently Asked Questions

Q: I am allergic to nuts. Are any products nut free?

A: Peanut and Tree Nut Allergen Warning: Cookie Corner Hawaii, Inc. uses peanuts and tree nuts such as walnuts, pecans and macadamia nuts in our recipes. Although nuts are not included in every recipe, all of our products may have come in contact with nuts or nut oil due to our dough making and cookie baking processes. We ask that people with peanut and tree nut allergies refrain from eating our cookies.

Q: Where are your stores located?

A: We have thirteen retail stores located on the Island of Oahu. We are not on any neighbor island or on the Mainland. Please see Store Locations for exact locations and hours of operation.

Q: Do you have a mail order catalog?

A: We do not have a mail order catalog at this time. If you want to order cookies to be shipped to the mainland or neighbor islands, please shop our website. There you will find a current selection of our most popular products.

Q: Where do I find answers to my shipping questions?

A: Please see Shipping Info. If you don’t see what you are looking for, please email us.

Q: Where can I direct a store compliment or complaint?

A: We would very much like to hear from you regarding any compliments or complaints. If you are unhappy in any way, please let us know. We will do our best to remedy the situation. We are thrilled to hear the compliments as well. It is only in this way that we can strive to improve and better your customer experience. Please email us or call 808-832-9840.

Q: What forms of payment are accepted to purchase products online?

A: We accept Visa, MasterCard, American Express and Discover. For verification purposes, we will be asking for the verification number on your credit card. For Visa, MasterCard and Discover, the verification number is the last 3 digits of the number that appears on the back of the card in the signature panel. For American Express, it is the 4 digit number on the front right side of your card above your account number. Sorry but Cookie Corner Gift Cards may not be used for online purchases.

Q: Some items in your retail stores are not offered online. Can I order those items to be shipped?

A: Our most popular products from our retail stores are available online. Some items are too delicate to ship and are not available online. If you have a particular request, please email us and we will do our best to accommodate you.

Q: How long will my cookies stay fresh?

A: All of our products are freshly made to order using the finest ingredients and no preservatives. Like any homemade bakery product, they are best if eaten right away. If you chose not to indulge right away, the following information will help you decide how best to care for your cookies.

Hawaiian Macadamia Nut Shortbread Cookies
These delicate buttery macadamia nut shortbread cookies are hand dipped in chocolate and individually wrapped to retain freshness. It is best that you store the cookies in a cool place to keep the chocolate from melting. An air conditioned room is ideal. You can also refrigerate or freeze them. Let them thaw at room temperature. These are best if enjoyed within a month.

Hawaiian Macadamia Nut Biscotti
Our macadamia nut biscotti are dipped in chocolate and individually wrapped to retain freshness. It is best that you store the biscotti in a cool place to keep the chocolate from melting. An air conditioned room is ideal. You can also refrigerate or freeze them. Let them thaw at room temperature. These are best if enjoyed within a month.

Lilikoi, Lemon and Key Lime Bars
These bars are baked fresh just before shipping and are best if eaten right away. If not indulging right away, it is recommended that you store these in the refrigerator. They are great served cold or at room temperature. In the refrigerator, they will stay fresh for about a month.

Original Size Cookies
These cookies are freshly baked to order using only the finest ingredients and no preservatives. They are best if eaten right away. Always keep them in an airtight container or plastic bag. If not indulging within a week, it is recommended that you freeze the cookies to keep them fresh. It is best not to refrigerate these. Thawing will take about an hour at room temperature or you can microwave them on low power for a short time.

Traditional Bite Size Cookies
Our Bite Size cookies are baked to a crispy, crunchy texture. Made with pure butter and no preservatives, they are made to be enjoyed right away. Always keep them in an airtight container or plastic bag. If you’re not going to eat them within a week, it is recommended that you freeze the cookies to keep them fresh. It is best not to refrigerate these cookies. Thawing will take about half an hour at room temperature.

Island Style Bite Size Cookies
Our Island Style Bite Size cookies are baked to a delicate, light and crispy texture. Always keep them in an airtight container or plastic bag. If you’re not going to eat them right away, it is recommended that you freeze the cookies to keep them fresh. It is best not to refrigerate these. Thawing will take about half an hour at room temperature.


Q: I don’t like to order over the internet. May I call in my order?

A: We would be happy to take your order over the phone. It would be best if you window shop our website so that you know what products you want to order. We accept VISA, MasterCard, American Express and Discover. For verification purposes, we will be asking for the verification number on your credit card. We can be reached Monday through Friday, 8:30 to 4:30 HST at 808-832-9840.
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